"The ongoing, clear communication between client and contractor are a key factor to a project's success and Eric masters this with several on-line tools, as well as a genuine personal interest in your comfort and understanding of the project at all levels. There were never any "unpleasant surprises" that one often hears about when working with contractors. Eric's easy-going manner, integrity and extraordinary knowledge of his craft and trade made working with him and Charter Bay Home Builders a unexpected pleasure. Next up, our kitchen! " - Lari & Charlie J.
Simple Things Make All The Difference
Many times, the reason remodelers and builders fail to deliver on their promises isn't from a lack of desire on their part - it's from their lack of simple process management systems. At Charter Bay, we combine 15 years of building experience, and a passion for process management, with today's technology to deliver old-fashioned quality and customer service to our clients.
The internal systems we use to ensure our client's projects run smoothly are fairly elaborate and advanced, but can be summarized into two very basic concepts.
1. Every process and activity we do is performed from a checklist.
2. Every ongoing item requiring attention is written down.
In short, we don't depend on memory, or chance, or luck to ensure your project is a success. We stack the deck in your favor by using a proven system. Our commitment to effective process management and cutting-edge innovation is what makes us a Tampa remodeler and building contractor you can place your trust in.
communicatioN is the key– A home remodel or new construction project requires a great deal of collaboration and open communication between the owner and the remodeler. We have incorporated the latest technologies into our company to facilitate open and ongoing communication with our clients, accurate information sharing, and timely response and resolution to any issues or opportunities that arise. Our goal is to be available to our clients, and have access to all pertinent information from their project, at all times. We achieve this through the use of laptops, iphones, online resources, and numerous internal systems and programs.
it all starts with good design – As a design build residential contractor we believe the trick to good design, whether it is for a new custom home, or a complete kitchen remodel, is to marry fundamental design principles with the client's vision for their space. To facilitate this process, we utilize the industry leader in professional design software, which allows our clients to see their concept ideas in photo-realistic 3D renderings and Virtual Tours before their project even begins. This tool helps turn vague kitchen ideas, bathroom remodeling ideas, and project concepts into actionable drawings to help clients determine what they like and don't like and move from the design phase into the construction phase. As remodeling and building projects grow in complexity, we can also draw from a proven team of drafters, architects, interior designers, and engineers to ensure your project is a success.
PROJECT MANAGEMENT THAT WORKS – Our online project management system allows our clients have complete access to the same system we actually use to manage their remodel or building project. No matter what time of day, or even where they are in the world, our clients have complete access to schedules, project-related messages, tasks, contract documents, photos, and videos. The open atmosphere and communication this allows leads to a better building experience and end product.
We offer free in-home consultations throughout Tampa including Pinellas, Pasco, HIllsborough, and Hernando to help you gain confidence in our work, our products, as well as our services.
Call today to get started at (813) 357-9030 or request more information at: info@charterbayhomes.com
