Frequently Asked Questions
Smart decisions start with good information
We’re boutique by design. That means fewer clients at a time, more personalized attention, and a relationship that lasts well beyond move-in day. You’ll work directly with the owner from start to finish, ensuring consistency, accountability, and a better homebuilding experience.
We give you full access to all project costs, proposals, and invoices so you always know exactly where every dollar is going. We build your home at our cost with no markups on labor or materials, then charge a fixed builder fee for our services. This removes any incentive to drive up costs and keeps everyone focused on what really matters: building your dream home with integrity and care.
We offer full architectural design services in-house. You don’t need to hire an outside architect unless you want to. We design your home from scratch around your lifestyle and your vision. Want to bring your own architect or plans? Great. Prefer us to handle it all? Even better. Either way, we’ll make sure the design is thoughtful, functional, and completely unique to you.
We offer full design services in-house. Want to bring your own designer? Great. Prefer us to handle it all? Even better. Either way, we’ll make sure the design selections are thoughtful, functional, and completely unique to you.
Yes! As a licensed real estate broker, we can help you scout out, evaluate, and purchase the perfect lot for your home. We’ll guide you through buildability, zoning, permitting, and potential red flags before you buy so there are no surprises down the road.
No problem. We don’t charge change order fees. If you want to tweak a layout, swap a finish, or explore a new option, we’ll show you the actual cost and walk you through your options. No financial penalties, just flexibility.
As involved as you want to be. Some clients love being part of every decision, while others prefer to check in at key milestones. Either way, we’ll keep you in the loop with regular updates, digital access to all project files, and open communication every step of the way.
Usually 2-3. We intentionally limit the number of homes we take on so we can give each one our full attention. Your home won’t be one of many squeezed into a packed schedule. It will be a priority from start to finish.
You’ll work directly with Eric, the owner of Charter Bay. He oversees every detail of every project, ensuring nothing gets lost in translation. No handoffs. No new faces. Just clear, consistent communication from day one to move-in day.
We use smart tools to keep everything on track. From 3D design software and digital concept boards, to scheduling systems and file-sharing platforms. You’ll be able to walk through your home virtually before it’s built, visualize design choices, and access your documents and project details anytime.
It’s all about planning and communication. We create a detailed build plan before construction begins, and we stay on top of every moving part. If something changes, we’ll communicate right away and adjust to keep your project moving forward.
Our fixed builder fee covers all project management, coordination, scheduling, communication, and supervision of your build. It’s the cost for our services, not materials or labor. Our builder fee stays the same no matter what finishes or selections you choose and whether or not you decide to make changes along the way.
Over the last 2 decades, we’ve built strong relationships with trusted trade partners who share our standards for quality and accountability. If their work doesn’t meet our expectations, it doesn’t move forward.
We’re fanatical about the details. Every stage of construction is personally reviewed by the owner. If something’s not right, it gets fixed—simple as that. Our homes stand the test of time because we hold ourselves and our subcontractors to higher standards.
Absolutely. We use digital design boards to help you visualize how your finishes, fixtures, and materials work together. That way, you can make decisions confidently and avoid second-guessing later.
No problem. We’ve worked with clients who live out of town during the build. With our digital systems, we can update you regularly, share photos and progress reports, and handle everything remotely.
Our relationship doesn’t end at closing. We’re here for you long after you move in. Whether you need a paint color, help lighting the fireplace, or advice on a future project, we’re just a call away. Many of our clients stay in touch for years, and we’re always happy to help.
Yes, though we recommend vendors we trust, we’re happy to work with suppliers or vendors you prefer. They must meet our quality standards and align with the project schedule.
It all begins with a conversation. Reach out and we’ll set up a time to talk about your project and answer any questions you may have. From there, we’ll map out a path forward. No pressure, no obligations.
Question not answered here? Reach out and we’d be happy to answer any questions you may have.